CANCELLATIONS AND REFUNDS
We want you to be completely satisfied with everything you purchase from Bluebells Cakery. However, there are some restrictions regarding refunds and cancellations. All cancellations are subject to the owner’s discretion.
We're proud to say that all of our cakes are made using premium quality ingredients and traditional baking methods – it's what gives them their deliciously authentic, home-baked taste. This means they don't come off a production line – each one is made individually, to your precise order and may differ slightly from the photos on this page. All products may use or have come into contact with peanuts, tree nuts, soybean derivatives, eggs, wheat gluten, milk, and other allergens.
All orders are to be paid in full when the order is placed through our web store, by phone or in person.
Please be aware that:
- We do not give refunds if orders are cancelled within 48 hours of the pick up/delivery date.
- All refunds are given as a store credit. No cash refunds unless enforced due to 'Force Majeure'.
The reasoning behind this policy is because we must order ingredients or create components in advance, in addition to labour that has already been expended in the preparation of any order. Our production calendar fills up quickly and is on a first-come, first served basis. Therefore, if you cancel, your order has taken up production time that could have otherwise been given to another customer, so we lose both orders.
There are also special designs, inscriptions or other decorative elements that would preclude us from placing your order in our retail cafe for sale to the public, so should you decide to cancel and we are left with a custom cake.
Once a cake has been picked up, customers accept all responsibility for the transport of it to their location. We cannot give refunds if there is a mishap during transit. We are happy to advise all our customers as to the best way to transport their cakes should they ask for it, but it is the customer’s responsibility to exercise extreme care when moving and transporting their cake.
Once you have received your cake, if you are unhappy with the decorating style, colour shade or general decoration you will need to let us know straight away. We can re-ice the cake, subject to our discretion or provide a full refund on the basis that we then retain the cake. Refunds requested due to quality of flavour will only be determined at the discretion of our staff, and based upon a returned cake. Unfortunately we are unable to provide a refund on a cake that has been consumed.
Thank you for your understanding of our refund and cancellation policies.