All of our products can be ordered months in advance for pick up or delivery. You will be able to choose your preferred date and time once the products are in your cart. 

If your date is unavailable to select, then we will be at capacity for cakes for that day. We will however, still have other products like cupcakes available.

Many of our products have different lead times, so if you are ordering at short notice, be sure to check the ‘Lead Time’ tab at the bottom of each product page, to avoid disappointment.

Fridays, Saturdays and days of celebration like Valentine's Day, are our busiest, so we always recommend getting your order in as soon as you can. We do operate and deliver 7 days though, so you can usually select the next day of the week instead.

Absolutely! Our Ready Now collection offers an array of freshly baked goods, ready to be picked up from our Kingsland or Commercial Bay Cafe; or delivered anywhere in Auckland within 2 hours.

No worries! Jump through to the ‘Ready Now!' collection.

We are happy to be as flexible as possible for any order changes. Please just email us as soon as possible with your order number and what you would like to change and we will do our best to accomodate you - orders@bluebellscakery.co.nz

Please read our Cancellation Policy before placing your order and our lead times if you are ordering at short notice.

We create everything to order, so by cancelling at the last minute, we are usually left with products we can’t do anything with. We know things can go wrong but the earlier you let us know, the easier it is for us to help you out!

Either email us on orders@bluebellscakery.co.nz or call on 09 377 3429.

We offer local delivery on ALL PRODUCT in central Auckland 7-days a week. The fragile nature of our product dictates that we take extreme care to ensure your order arrives in the same high standard as when it leaves our kitchen in Kingsland. This is why it is either delivered using our own dedicated delivery drivers, or via external couriers generally on a 60 minute basis.

Click here to view our local delivery fees

The cost of your delivery will depend on the distance from our Kingsland kitchen. 

We offer 1 delivery time slot per day: 8am - 3pm.

The morning of your delivery you should receive an email with an estimated delivery time, and a second email when your order is about 30 minutes away. 

If you need to change anything about the delivery once you have received this email please ring or email the office, orders@bluebellscakery.co.nz, +64 9 377 3429

We offer a priority delivery service if you know you need your order before a certain time. 

To have your order by a specific time, please select  Priority Delivery at checkout, and select your time slot, this is an additional $20.00. The earliest time slot we can guarantee delivery by is 10am. We will always do our best to get your order to you on time but we can’t control the Auckland traffic!

Please leave clear instructions when placing your order or a note for the driver, at checkout there is an option to allow us to leave your order in a safe place if you are not home if you know you will be out during your delivery please select this to avoid any unnecessary redelivery fees.

Our drivers are very experienced and will always try to contact you and leave your order in a safe place.

However, if there is nowhere safe, it will be returned by our drivers to our Kingsland branch where it will be held for 24 hours. You are welcome to collect from here during cafe hours or if you would like us to try delivering again the next day, a re-delivery fee will be required.

Due to the nature of our products, if you provide an incorrect address, phone number, or a non-NZ phone number, and we are unable to deliver or contact you or the recipient, we take no responsibility for this and a refund will not be provided.

Cake size depends on the number of servings you require as well as the type of event you are catering.

On each cake product page we have a handy guide to help you choose the right sized cake for your event.

Here is a handy guide to help you.

We recommend serving our cakes at room temperature. Depending on the size of the cake and temperature on the day, we recommend bringing it out of the fridge about 1.5-2 hours before serving.

Up to 4 hours. It’s important to not have the cake anywhere too warm (like your car) or in direct sun for too long. The icing will soften and the cake can start to dry out the longer it’s left out.

We recommend picking up your cake the day of your event. If you do need to keep it for a few days it will be fine for up to 3 days after receiving it. Store it in the fridge in its box or an airtight container, then bring it back out to come back to room temperature before consuming again.

Keep the cake box as flat as possible when transporting it. We recommend the footwell of your car, boot, or flat on someone's knee.

Other tips:

• Always hold the box from the bottom and don’t hold or squeeze the sides.
• Unfold the box to remove the cake - don’t lift it out.
• Don’t leave it in your car!

We have a large selection of cakes and other products that are allergen friendly including:

• Gluten Free
• Dairy Free
• Vegan (egg, dairy and nut free)
• Gluten and Dairy Free
• Nut Free
• Vegetarian

All of these are clearly marked on our website so you can order with confidence.

NOTE: Although we take steps to minimise risk and safely handle the foods that contain potential allergens, all the above are made in a kitchen where we work with eggs, dairy, gluten (from wheat), nuts and meat. We therefore, cannot guarantee there is no cross contamination. 

Unfortunately we don’t currently have any products that are halal friendly. 

Our cakes and cupcakes contain vanilla which has trace amounts of alcohol and our cheesecakes contain gelatin and vanilla. 

We bake with all traditional ingredients meaning none of our current offerings are keto friendly.

We don’t add alcohol to any of our products but we do use vanilla essence which contains trace amounts of alcohol.

We use gelatin in all our cheesecakes so unfortunately, they are not suitable for vegetarian, vegan or halal diets.

We require at least 24 hours notice before the booking time in order to take a High Tea Booking.

Bookings are for 90 minutes in duration and are available 7 days. Start times are 10am, 12pm or 2pm only.

Usually yes, but the numbers in our cafes are limited, so please check with us first and ensure that it is at least 24 hours prior to your booking. If it’s less than 24 hours, we are unlikely to be able to accommodate this request. Email us on hightea@bluebellscakery.co.nz or call us on 09 377 3429.

All of our High Teas are prepared to order, therefore we have clear guidelines around cancellation.

Please see below for our High Tea Booking Policy:

• A credit card is required to secure your booking. You will not be charged at the time of booking.
• In the event of a full or partial cancellation, or no-show:
• If you cancel with more than 48 hours notice you will not be charged.
• If you cancel between 24 - 48 hours notice of your reservation your credit card will be charged in full but receive a high tea credit to the full value of your booking to use at your leisure.
• If you cancel within 24 hours notice of your reservation your credit card will be charged in full and no refund or high tea credit will be offered.
• If you, or any members of your party, do not show up (either partially or in full), and the food has been prepared, your credit card will be charged in full and no refund or high tea credit will be offered. You will be welcome to come and collect the food from our site to take away, provided it is the same day.

They are! They also come with a stylish disposable High Tea stand to help make the celebration more special. The lead time for Takeaway High Teas is 24 hours.

We’d love to help you do this! If the gift is a surprise, please be sure to include the recipient's phone number as this enables our drivers to make contact if no one is home.

If you are sending within the Auckland area and within our delivery zones, any of our products are available to send. 

If it is outside of this area, we recommend choosing something from our Gifting collection. Please select ‘shipping’ at the online checkout. 

For corporate gifting, have a browse through ‘Corporate Orders’ under the ‘Custom Products’ dropdown menu on our website and send us an email at orders@bluebellscakery.co.nz with your ideas!